IT Support Technician

As an IT Support Technician, you will provide IT support for our organisation and teams. Your duties will include troubleshooting and diagnosing software and hardware issues, setting up and configuring computer networks, and working with staff on all levels, including executives and directors. You will assist your team in maintaining IT infrastructure and telecom systems of the company., * To provide 1st Line IT support for on-site and remote users

• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Configuration and installation of new PCs, Laptops, Tablets, Smartphones, and other IT Hardware
• Set up new users' accounts and profiles and deal with password issues
• Management of onboarding/offboarding procedures
• Provide technical assistant with business projects when required
• Provide support, including procedural documentation and relevant report
• Install and configure computer hardware operating systems and applications.
• Logging and managing support tickets, Maintain records/logs of repairs and fixes

Personal Specifications

Do you have experience in Windows?, * Completion of a higher education college course in computing, IT support, or a similar field

• Proven experience as an IT Technician or in a relevant role
• Good knowledge of computer systems and networks
• Basic understanding of internet security and data privacy principles
• Strong problem-solving skills
• Basic knowledge of command-line tools, PowerShell, and Office 365
• Good knowledge of Windows 10 and Windows Server 2016/2019/2022
• Excellent communication skills

Desirable:

• Degree in Computer Science or a relevant field.
• Professional certifications such as CompTIA A+ or Microsoft Certifications.
• Three or more years of experience as an IT Technician or in a similar role

• Contributory Pension Scheme
• Medical Cash Back Plan
• Life Assurance
• Annual Performance Bonus
• Annual Pay Review
• Cycle to Work Scheme
• Employee Referral Scheme
• Free Yearly Flu Vaccination
• Discounts on Selected Products and Services
• Employee Assistance Programme - Health and Wellbeing
• Annual Leaves - 25 Days Per Year Rising to 27 Days After 5 Years Service in Addition to Bank Holidays and An Extra Company Day

Welland Medical brings to market the best and most innovative products that enhance the lives of people living with a stoma across the world. Investing in the most talented people, collaborating to create world-class, ground-breaking products and services devoted to improving peoples' lives. We are passionate about making a difference in the world. Welland Medical is a part of Clinimed Holdings Limited, a prominent figure in the Healthcare and Medical Equipment sector. Clinimed Holdings Limited comprises a group of companies established in 1982 through the acquisition and formation of various entities within the group.