Technical Support Officer

As a modern, flexible and effective organisation, at Suffolk County Council we're driven to make a positive difference to the environment, the communities we serve and the careers of our people. That's why, when you join us as a Technical Support Officer, you'll be encouraged to share your fresh thinking and empowered to explore new ideas that will shape and improve our services as well as your career. Reimagine the possibilities.

Your role and responsibilities Imagine a role where no two days are the same.

You'll be the backbone of our operations, ensuring everything runs smoothly behind the scenes. From uploading planning documents and keeping databases accurate, to managing financial tasks like processing payments, invoices, and tracking budgets, your attention to detail will make a real difference. You'll be the friendly voice on the phone and the helpful reply in the inbox, providing guidance to colleagues and the public while resolving queries with confidence. One moment you might be issuing Street Works Permits and recording details on Aurora, the next organising meetings, booking rooms, and making sure everyone is prepared. You'll contribute ideas in team discussions, help design and improve systems, and create more efficient processes for all.

As the first point of contact, you'll offer a warm welcome and practical advice, all while collaborating with a supportive team that values your input and celebrates your successes. Every day brings opportunities to learn, grow, and make a positive impact., Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.

1. Tell us about a time you administered a high-volume, process-driven workload (e.g., logging applications, issuing permits, or updating records). How did you ensure accuracy and timeliness?
2. Give an example of dealing with a difficult or distressed customer. What steps did you take to resolve the issue and what was the result?
3. Give an example where you improved an administrative system or workflow (e.g., a database, spreadsheet model, or filing process). What was the impact?
4. Describe a time you had competing deadlines (e.g., meeting logistics, inbox management, document uploads). How did you plan your work and keep stakeholders updated? Step 4 - Upload a CV (without name and personal details). Please note: Without a supporting statement and CV, your interest will not be progressed. Any supporting documents must be in either PDF or MS Word format.

Level 3 qualification in an appropriate subject i.e. Business Administration or Customer Services or experience with office and financial procedures - whether you've worked in administration, customer service, or another role where organisation and accuracy matter.

• Confidence using Microsoft Office (Word, Excel, PowerPoint, Outlook) and keeping records up to date.
• Good communication skills, both written and verbal, so you can share information clearly and support colleagues and customers.
• The ability to plan and organise your own workload, taking responsibility for getting things done.
• A friendly, professional approach when dealing with queries from the public, even when situations are challenging.
• A positive attitude and a flexible, team-focused mindset- ready to help others and adapt to new tasks., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We're driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities. In return, you'll enjoy:

up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days membership of a competitive Local Government Pension Scheme (LGPS) travel, lifestyle, health and wellbeing benefits performance-related annual pay progression, in addition to an annual cost-of-living pay increase training and encouragement to expand your knowledge a variety of career development opportunities across our organisation diverse and active staff networks flexible working options, with the right to request flexible working from your first day

Plus lots more!

We value transferable skills - so if you've gained experience in other sectors, we'd love to see how your strengths could help us. If you share our commitment to making a positive impact for Suffolk, we're excited to hear from you. You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application. The Team We support Suffolk's growth and infrastructure by helping our transport strategy teams deliver for everyone - making a real difference to colleagues and the public every day. Our team is motivated by pride in our work and the positive impact we have on the community, always striving to improve systems and support those around us. We're united by Suffolk County Council's WE ASPIRE values, creating a culture of collaboration, respect, and encouragement where everyone's ideas are valued. You'll find a friendly, supportive atmosphere with plenty of opportunities to share knowledge, celebrate successes, and help each other grow. We practice hybrid working, a minimum office attendance of two days a week. This may be higher initially to aid training in the role Empowering Everyone We're big believers in potential, possibility and the power of different ideas. We're always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.