IT Support Technician

Do you have experience in Software deployment?, As part of the IT Services department, the primary objective of this role is to deliver a high-quality support service in the CSVPA School. This is principally a customer facing role working within the local school as well as the wider community, therefore, excellent interpersonal skills and a focus on quality customer service are essential. Technicians will typically operate as part of the larger team and will be expected to operate independently for level 1 and 2 support calls and BAU activities within the support service. The expected working hours will be defined in the contract, however, for guidance it will be 08:30-17:00. The role will be reporting to the Director of Business Operations at CSVPA School., Demonstrable Experience A keen interest in IT with a willingness to learn Enthusiasm A positive attitude is required. Strong communication skills, both written and verbal. Ability to work both independently and as part of a team. Excellent interpersonal abilities. Pragmatic and flexible in approach. Attention to detail. Honest, open and inclusive personal style. Professional, resilient and calm under pressure. A commitment to ownership, solution-finding, and going the extra, Strong office 365 (Exchange) admin knowledge, especially teams, SharePoint and Entra ID Ability to understand integrations of student management systems to IT systems Ability to remain calm and find resolutions in a critical situation for the school i.e. exam situations Ability to manage and support multiple sites around Cambridge Work with infrastructure team providing detailed information of the issues to resolve issues effectively and quickly Be able to liaise and plan changes with 3rd party suppliers Be able to support both students and staff due to 1:1 device deployment Proactive vs reactive strong customer service skills and ability to support end-users effectively. Experience with MFD printers

Cycle to work Scheme Tech Scheme Car Scheme Free flu vaccine through Healthshield Free eye tests Financial wellbeing support via WageStream Employee Assistance Programme Group income protection GP24: GP Access for all Health Cash Plan Death in Service Long service awards Employee referral scheme Enhanced Maternity and Paternity pay

Cambridge School of Visual and Performing Arts (CSVPA) is one of the UK's leading providers of Art & Design, Drama and Music pathway and higher education programmes. Since 1985, CSVPA has been a specialist arts foundation school, and over time has grown its portfolio to include undergraduate degrees and a master's preparation programme. Our unique and personalised approach to creative learning has given students the opportunity to develop their skills, build their confidence and progress onto some of the most prestigious Art & Design schools, music conservatoires and world-renowned drama schools. CSVPA is part of CATS Global Schools, a leading education group committed to inspiring the next generation of world shapers. The group brings together 16 institutions that provide students around the globe with the education they need to develop real-life skills for the future. Our dedicated team of pioneering, persevering people, including teachers and welfare specialists, work together to create a positive environment so that every student achieves their full potential., CATS Global Schools is a leading education group committed to inspiring the next generation of world shapers. With a history dating back to 1899, but a focus on the future, our group brings together 16 institutions comprising independent boarding schools, an Arts University College, English language schools and a variety of summer programmes in the UK, US, Canada, and China. Each year, we provide 18,000 students around the globe with the education they need to develop real-life skills for the future. We are dedicated to academic excellence and our students benefit from our well-developed links to over 40 top global universities. We create a positive learning environment where every student is empowered to make a contribution to shape their world. This is made possible because of the commitment of our pioneering, persevering people who do the very best for our students.