IT Support Technician - On Site

This role will be based on-site with a key client based in Hampshire. Along with providing outstanding levels of support to the client, you will also have exposure to their broader client base throughout the UK via remote support.

The Role

• Act as the first line of support for IT issues on site and via phone, email, and ticketing systems.

• Troubleshoot hardware, software, and network problems, escalating when required.

• Manage user accounts and access rights in Microsoft 365 and Active Directory.

• Configure and support desktops, laptops, and mobile devices.

• Keep tickets updated and resolved in line with SLAs.

• Assist with IT projects, rollouts, and system improvements.

• Proven experience in an IT support or service desk role.

• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.

• Good understanding of networking basics (DNS, DHCP, VPN, TCP/IP).

• Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).

• Excellent troubleshooting and problem-solving skills.

• Customer-focused with strong communication skills.

This is a fantastic opportunity to join a rapidly growing and ambitious organisation at an exciting time with genuine opportunities for career development and progression. Alongside this, their supportive environment and culture is designed to develop talent, with an ongoing commitment to your personal and professional development, with continuous product training at the heart of their offering. The role is site based with their client in Hampshire, and once fully up to speed will offer hybrid working. If you feel you have the qualities they seek, please forward your CV and covering letter indicating your current package to Graeme Parker at GEM Partnership or for a discreet conversation call their Peterlee office. GEM Partnership are acting as an employment agency on this exclusive project