IT Service - Local Delivery Analyst
Role details
Job location
Tech stack
Job description
We have an opportunity for an IT Service Local Delivery Analyst to join our team in Wembley., As an IT Service Local Delivery Analyst you'll be providing local IT systems support, training and advice to SNG colleagues and will be responsible for the development, maintenance and operation of the organisation's devices, infrastructure and applications.
You'll ensure that our IT support tickets are resolved as efficiently and effectively as possible. Working within operating & service level agreements (SLA) and utilise service desk tools (ITSM system, knowledge system, monitoring etc) to ensure all interactions are accurately logged, prioritised, categorised and resolved.
This role will provide support for end user computing across all SNG locations. Acting as an escalation point for the central IT service delivery team as well as providing local hands-on support for the wider CIO teams.
Requirements
As an IT Service Local Delivery Analyst you'll need to have a high level of customer focus and the ability to work collaboratively with colleagues, contractors and partnering agencies.
You will need experience of working on an IT Service Desk or in a Technical team and be able to communicate with our customers in person, by telephone, webchat email or digital assistant.
A Service Desk/Customer Service oriented certificate such as ITIL v3 or v4 Practitioner would be an advantage.
We are looking for:
Experience of troubleshooting and demonstrable problem-solving techniques. A sound understanding of hardware knowledge, especially with PCs, printers and other standard desktop/peripheral equipment and AV equipment. Ability to be office based and travel between SNG sites as needed Confident and enthusiastic approach in delivering basic user training to ensure end users make the best use of our AV services. The ability to work as part of a team and the self-motivation to work without direct supervision in remote locations.
This role will include travel to our other offices, it is essential that you have a Full Driving Licence and access to your own transport.
What we can offer you:
As a member of the IT Service Team you'll be part of a friendly, active and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation., Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .
Benefits & conditions
This is a full time, fixed term role for 12 months which will be primarily office based.
The starting salary is £39,000 - £45,000 depending on experience., * 25 days holiday + bank holidays (plus extra days up to 30)
- Buy or sell holiday with our flexible benefits package
- 3 paid Wellbeing days + 2 paid volunteering days
- Generous matched pension (up to 12%) and life cover at 4x salary
- Enhanced maternity, adoption, and paternity pay
- Options for private medical, dental, and critical illness cover
- Wellbeing discounts, gym memberships, and 24/7 virtual GP access
