ICT Assistant

Job Details Job Title: ICT AssistantLocation: HALO's HQ office, Carronbridge, Dumfriesshire, ScotlandSalary: £27,563 per annumHours: Full TimeContract Type: PermanentReports To: IT Support Services ManagerKey Internal Contacts/Relationships: UK HALO Staff, international staff and Programme IT Staff.Key External Contacts/Relationships: Suppliers and VendorsJob Purpose: To provide on-site and remote ICT support to HQ and HALO ProgrammesAbout HALO HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.HALO addresses human suffering caused by armed, estate.Support the IT Support Services Manager with purchasing and managing of software licences.Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc).Assist in the implementation of information technical controls to help ensure that internal information security policies, and data protection laws are upheld.Maintain inventory of all ICT assets.Design and deliver training sessions to empower staff with tech skills.Collaborate with in-country programme teams, providing guidance, support, and training.Think outside the box and propose innovative solutions to improve our systems.Any other duties allocated by the line manager or senior management following consultation with the post holder.GeneralUphold HALO's core values and standards, promoting its ethos and mission statement.Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and, environments, Experience responding to security alerts or incidents under guidance.Ways Of WorkingExperience supporting users across multiple locations or time zones.Familiarity with asset management and inventory tracking.Travel RequirementsOccasional travel to other HALO Trust UK Offices (eg annual team meetings).Benefits25 days' annual leave plus 8 statutory holidaysNon-contributory life assurancePrivate medical insurancePension contributions matched by HALO up to 5%Emergency medical insurance while travelling overseas (including on leave)Flexible working policyApplication Process Please submit a CV (no more than 2 pages) and a cover letter (no more than 1 page) outlining how your experience matches the key skills and competencies required by30th March 2026 . Applications without a cover letter tailored to this position will not be considered.We reserve the right to amend the closing date depending on the number of applications received.Equal Opportunity The HALO Trust is an Equal Opportunity Employer and does not discriminate against any applicant for employment because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.The HALO Trust is committed to a culture that is both diverse and inclusive and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.The HALO Trust is committed to ensuring that it provides a safe and trusted environment which safeguards and promotes the welfare and wellbeing of anyone who comes into contact with, or is part of, the Charity, with a zero-tolerance approach to behaviours which challenge this.#J-18808-Ljbffr Similar jobs, Job Description Reprographics & IT Support Assistant - Possibly temp - Permanent - Job Type: Part-time (Job Share) - Location: Stratford - Working Hours: 13.5 hours per week, Thursday and Friday - Salary: Pro rata, term-time plus 2 additional weeks (41 working weeks in..., Job Title:ICT AssistantLocation:HALO's HQ office, Carronbridge, Dumfriesshire, ScotlandSalary: £27,563 per annumHours: Full TimeContract Type: PermanentReports To: IT Support Services ManagerKey Internal Contacts/Relationships:UK HALO Staff, international staff and..., About the role Role : ICT Lecturer. You will play a key role in planning and delivering high-quality teaching, learning, and assessment on ICT courses. You will ensure positive student outcomes, contribute to curriculum development, and enhance the overall experience of our...

safeguarding.Requirements QualificationsRelevant ICT qualification at HNC level or higher, or equivalent practical experience.Strong problem-solving skills, with the ability to diagnose issues methodically.Willingness and confidence to question existing practices and suggest improvements.Clear written and verbal communication skills, including creating and maintaining concise technical documentation.Positive, user-focused approach to ICT support in a busy operational environment.Core Technical SkillsWindows operating systems, including Windows 10, 11.Microsoft 365 user administration, including:Microsoft Exchange Online.Microsoft Entra ID.SharePoint Online.Basic understanding of computer hardware, including assembly, replacement, and fault diagnosis.Ability to efficiently triage, diagnose and resolve IT issues by providing first and second-line support, both onsite and remotely.Understanding of information security principles and safe handling of organisational data.ExperiencePrevious ICT support experience is desirable but not required. Enthusiasm, aptitude, and willingness to learn are essential. Full training will be provided to the right candidate.Desirable Requirements Infrastructure and systemsExperience administering or supporting:Windows Server 2019 or newer, including Active Directory, DHCP etc.File storage, backups, and basic disaster recovery processes.Exposure to enterprise networking concepts, including deployment and maintenance.Experience with Cisco Meraki networks.Experience with RMM, MDM and endpoint configuration management solutions.Experience with security awareness and phishing simulation platforms.Familiarity with a scripting language (eg Python, Powershell).Platforms And DevicesFamiliarity with mobile device platforms (Android/iOS).macOS.Experience with any Linux distributions.Security And OperationsAwareness of information security standards and, operational best practice in enterprise or NGO, A leading humanitarian NGO is seeking an ICT Assistant to join their team in Dumfriesshire, Scotland. This full-time, on-site role involves providing technical support to staff and overseeing the management of IT requests. Candidates should have a relevant ICT qualification...

ICT Engineer, Data Centres, Kickstart your IT career with our apprenticeship opportunity - starting from £15,000. Location: London - Orpington.Are you tech-savvy, curious, and eager to turn your passion for problem-solving into a career? Join us as an IT Apprentice and take your first step into the..., A global NGO is seeking an enthusiastic ICT Assistant for its Dumfriesshire office. This full-time, on-site role involves providing technical support to staff and managing IT requests. The ideal candidate will possess a relevant ICT qualification or equivalent experience,...

ICTS Project Engineer

violence in some of the world's most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence.About The Role Are you passionate about technology and eager to learn? This is your chance to join a close-knit team making a real difference. The HALO Trust, a sector-leading humanitarian NGO, is seeking an enthusiastic ICT Assistant to join our team in Dumfriesshire, Scotland.This is a full-time, on-site role based five days a week at our Carronfoot office, just outside Thornhill.Working under the supervision of the IT Support Services Manager you will provide friendly and effective on site and remote ICT support to HALO staff across the UK and 30+ overseas programmes.ResponsibilitiesAssist staff with all their technical needs.Triage and manage IT requests submitted to the IT Service Desk.Setup and image devices (laptops, mobiles etc).Day to day support of management for the HALO Trust's Microsoft 365, About Our Client: Our client provides IT services to support approximately 700 staff in 13 European, Middle East and North African country offices (English is the transactional language). Across EMEA they migrated email function to Office 365 (O365) in 2017 and has been..., About us School Business Services (SBS) is one of the UK's leading suppliers of education support services and budgeting software. Our extensive portfolio includes a suite of Finance, MIS, and ICT offerings, all delivered by a team renowned for their expertise and...