IT Service Desk Analyst/IT Support Engineer, £225 per day inside IR35

IT Service Desk Analyst/IT Support Engineer, £225 per day inside IR35

3 months rolling, Bristol

Bench IT require an experienced IT Service Desk Analyst/IT Support Engineer to join a large organisation starting ASAP working hybrid 2-3 days per week on site in Bristol. Please note the client are looking for the successful candidate to be based in Bristol in order to easily access site as required.

Job Responsibilities/Objectives

• Provide support for IT-related issues via phone, email, and ticketing system, ensuring a customer-first approach.
• Diagnose and resolve hardware, software, and network issues, escalating unresolved cases to appropriate technical teams.
• Manage service requests such as hardware orders, account management, and access permissions in accordance with SLAs.
• Maintain high levels of user satisfaction by offering clear guidance and follow-up until issues are fully resolved.
• Assist with the installation, configuration, and maintenance of desktop, laptop, and mobile devices.
• Document troubleshooting steps, solutions, and contribute to the knowledge base and support documentation.
• Ensure compliance with security standards and assist in the enforcement of IT policies.
• Collaborate with IT teams to resolve complex issues and contribute to service improvement initiatives.
• Meet or exceed performance targets relating to SLAs and KPIs.

Skills required

• Windows 10, Office 365, Active Directory
• Strong customer service orientation with excellent communication skills.
• Solid understanding of IT systems, desktop, and mobile device support.
• Proficiency in ticketing systems (eg ITSM) and handling incidents through to resolution.
• Knowledge of IT security policies and compliance.
• Ability to identify recurring issues and suggest improvements.

Performance Metrics:

• Timely issue resolution and adherence to SLAs.
• High levels of user satisfaction and service delivery standards.
• Continuous improvement in service desk processes and performance.

IT Service Desk Analyst/IT Support Engineer, £225 per day inside IR35

3 months rolling, Bristol

• Windows 10, Office 365, Active Directory
• Strong customer service orientation with excellent communication skills.
• Solid understanding of IT systems, desktop, and mobile device support.
• Proficiency in ticketing systems (eg ITSM) and handling incidents through to resolution.
• Knowledge of IT security policies and compliance.
• Ability to identify recurring issues and suggest improvements.

Performance Metrics:

• Timely issue resolution and adherence to SLAs.
• High levels of user satisfaction and service delivery standards.
• Continuous improvement in service desk processes and performance.