IT CRM Integration Specialists - Genesys

We are seeking an IT CRM Consultant Contractor to join our dynamic team supporting our client project. The ideal candidate will have strong experience in Genesys Contact Center platforms and a proven ability to deliver complex IT projects on time, within scope, and within budget., * Oversee planning, execution, and delivery of IT projects.

• Develop and maintain project plans, including scope, schedule, budget, and resource allocation.
• Coordinate meetings, drive stakeholder alignment, and manage communications.
• Identify, track, and mitigate risks, issues, and dependencies.
• Monitor progress and provide regular status updates and reports.
• Ensure delivery that meets timelines, scope, quality, and budget targets.

• Minimum of 6 years of experience with Genesys Contact Center solutions.
• Minimum of 6 years of experience with project management experience
• Demonstrated project management experience across scope, schedule, budget, and resources.
• Strong analytical and problem-solving skills with risk and issue management.
• Clear communication, stakeholder management, and meeting facilitation abilities.

Preferred Skills:

• Experience delivering contact center technology projects in enterprise environments.
• Background with Agile or hybrid delivery methodologies.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.