IT Support Engineer

We are seeking a dedicated IT Support Engineer to join our dynamic technology team. The successful candidate will be responsible for providing technical assistance and support to end-users, ensuring the smooth operation of hardware and software systems across the organisation. This role offers an excellent opportunity to utilise and develop a broad range of IT skills within a professional environment, supporting both internal teams and external clients. Applicants should possess strong problem-solving abilities, excellent communication skills, and a proactive approach to technical support., * Respond promptly to user requests for assistance via help desk tickets or direct communication channels.

• Troubleshoot and resolve issues related to computer hardware, operating systems (Windows, macOS, Linux), and software applications.
• Maintain and support computer networks, including LAN, VPN, firewall configurations, and connectivity issues.
• Assist with desktop support tasks such as installing, configuring, and updating hardware and software components.
• Monitor system performance and perform routine maintenance to prevent potential issues.
• Document technical procedures and solutions using tools such as BMC Remedy, ServiceNow, or Jira.
• Collaborate with other IT team members to implement system upgrades or new technology deployments.
• Provide excellent customer service by communicating clearly with users at all levels of technical proficiency.
• Assist in maintaining security protocols and ensuring compliance with organisational policies.

• Strong knowledge of computer networking concepts including LAN, VPNs, firewalls, and operating systems.
• Proven experience in software troubleshooting and desktop support across Windows, macOS, and Linux platforms.
• Familiarity with IT support tools such as BMC Remedy, ServiceNow, or Jira for ticket management.
• Excellent communication skills with the ability to explain technical issues clearly to non-technical users.
• Proficiency in Microsoft Office suite applications and other relevant software tools.
• Experience with computer hardware maintenance and upgrades.
• Knowledge of security protocols including firewall management and VPN configuration.
• Ability to work independently as well as part of a team in a fast-paced environment.

This role is ideal for individuals passionate about technology who thrive on solving complex problems while delivering outstanding customer service in a professional setting.