Help Desk Support Specialist

This is an excellent opportunity to join a thriving organization with huge growth potential! As a Help Desk Support Specialist, you will work in an open, casual environment, with employee development and continued skill training and gain experience working with fast-growing businesses across several different industries!, We are looking for several Help Desk Specialists to maintain a reliable, secure and efficient data communications network. The ideal candidate will be able to deploy, configure, maintain and monitor all active network equipment in order to ensure smooth network operation., * Fully support, configure, maintain and upgrade corporate customer’s networks and in house servers

• Install and integrate new server hardware and applications
• Keep an eye out for needed updates
• Support and administer third-party applications
• Ensure network security and connectivity
• Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses
• Set up user accounts, permissions and passwords
• Resolve problems reported by end user
• Define network policies and procedures
• Specify system requirements and design solutions
• Research and make recommendations on server system administration

• Proven experience in a network administrator role or help desk/technical support position
• Hands on experience in networking, routing and switching
• Excellent knowledge of best practices around management, control, and monitoring of server infrastructure
• Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired
• Ability to set up and configure server hardware
• Familiarity with backup and recovery software and methodologies
• Great at organizing, prioritizing and multitasking
• Juniper, Cisco, CWNA or BCNE training a a plus
• BSc degree in Computer Science or related field

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Dental insurance, * 401(k)
• Dental insurance
• Health insurance
• Paid time off