CADD Support Analyst (MA I)

This CADD Support Analyst position is located in Topeka, at the Eisenhower State Office Building, and is within the Division of Engineering and Design. This position serves as a key resource within the CADD Support Unit, specializing in the initial assessment, documentation, and resolution of design technology issues impacting plan production workflows., * Collects, studies, and troubleshoots design/CADD-related issues reported by plan production staff which includes software errors, plotting failures, and workflow inconsistencies.

• Manages records in ServiceNow, Workspace Issue Tracker, and CADD Initiatives Tracker. Analyzes entries to identify trends, recurring issues, and overall system effectiveness.
• Develops and maintains user-facing resources such as knowledge base articles, troubleshooting guides, and procedural documentation.
• Participates in the testing and assessment of new or upgraded CADD software and hardware as directed.
• Assists in the integration of CADD standards into workflows by collecting user feedback, studying deviations, and contributing to alignment strategies.

• Three years of experience in collecting, evaluating, studying, or reporting on statistical, economic, fiscal/budget, legislative, or administrative data.
• Education may be substituted for experience as determined relevant by the agency. Transcripts are required for education to be considered., * Experience supporting and analyzing software systems or workflows, particularly in civil design environments.
• Familiarity with IT service management tools that align with structured support frameworks (e.g., ServiceNow, Jira) and ITIL concepts.
• Strong communication and documentation skills, with the ability to translate technical concepts into clear, actionable guidance.
• User-focused mindset, with the ability to remain composed and solutions-oriented.
• Demonstrates an analytical mindset and initiative in troubleshooting; able to deconstruct complex issues and prioritize follow-up with minimal oversight.

Pulled from the full job description

• Paid training
• On-the-job training
• Tuition reimbursement
• Health insurance
• Employee discount
• Health savings account
• Dental insurance, Employment Benefits:
• Work-Life Balance Programs:
• Paid Leave: Vacation, Holidays, Parental, Military, Sick, Funeral and Jury Duty

• Employee Assistance Program o For help managing daily life at no cost to you

• Infant at Work Program
• Voluntary Benefits: Accident, Critical Illness, and Hospital Indemnity Insurance
• First-Day Coverage:
• Medical Insurance
• Dental Insurance
• Vison Insurance
• Tax Advantage Accounts: HSA, HRA, FSA with qualifying plans
• Life Insurance:
• Employer paid basic group life
• Optional group life insurance available at a reasonable cost.
• Retirement:
• KPERS and Deferred Compensation
• Other Benefits:
• Tuition reimbursement
• Paid on-the-job training programs.
• Personal and Professional Development Opportunities
• Employee discounts with the STAR Program
• And more!

The Kansas Department of Transportation (KDOT) delivers transportation that keeps Kansans moving forward. Our employees are our most valuable resource. We depend on our employees and business partners to get the job done. KDOT strives to provide a work environment that motivates people and encourages them to be productive. KDOT is a great place to work, so come be part of our team!

Verification of identity and employment eligibility to work in the United States is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. KDOT does not provide sponsorships for this position.