We’re seeking a knowledgeable Desktop Support Technician with a high aptitude for customer service. Candidate will work on installation, troubleshooting, and repair of devices in a windows-based environment., * Provide desktop support and troubleshoot software issues to ensure smooth IT operations.

• Demonstrate excellent customer service by addressing inquiries and resolving technical problems promptly.
• Utilize ServiceNow platform for ticket management and efficient workflow.
• Apply computer skills to assist in network configurations and IT infrastructure maintenance.

Do you have a valid Driver’s License license?, Do you have experience in Customer communication?, Do you have a High school diploma or GED?, * IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support.

• Well-versed in computer systems and be able to set up hardware, install and configure software.
• Basic networking troubleshooting skills.
• Reliable attendance.
• Excellent customer service and communication skills.
• Computer equipment configuration, setup, and installation.
• Experience in ticketing software (preferably ServiceNow).
• Hardware and software experience.
• Must maintain a valid driver’s license.

ind, * Do you have a valid driver’s license?

• How many years of experience do you have providing desktop support or help desk support?

Education:

• High school or equivalent (Required)

Pulled from the full job description

• Referral program
• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Health savings account
• Dental insurance, Quantam Solutions provides IT solutions and consulting for various clients. We offer competitive hourly wages, health benefits, paid time off, and a 401(k) plan. We are currently seeking a Desktop Support Technician. Candidates will need to be able to work fully onsite at our client’s office, located at 275 East Main Street, Frankfort KY 40601, * 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance