IT Service Representative (IT Help Desk)

As an IT Service Representative (IT Help Desk), you’ll be the first point of contact for IT support across the company. You’ll handle Tier 1 technical issues, document and resolve tickets, and escalate complex cases as needed-all while delivering excellent customer service.

What You’ll Do

• Serve as the first line of IT support for staff via phone, email, and ticketing system.
• Resolve Tier 1 issues (hardware, software, network, applications).
• Track, document, and follow up on support tickets.
• Escalate issues to Tier 2 teams when necessary.
• Provide user training and support on IT equipment and software.
• Participate in 24/7 on-call rotation for emergency support.

• High school diploma or equivalent (required).
• 1+ year technical support experience or internship.
• 1 IT certification or 2-year Associate’s degree.
• Strong troubleshooting and customer service skills.
• Experience with ticketing systems, MS Office, and remote support tools.
• Excellent communication-able to explain technical issues clearly.

Pulled from the full job description

• 401(k)
• Health insurance
• Paid time off
• Vision insurance
• Dental insurance
• Life insurance
• Employee assistance program, * 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance, * Competitive pay + benefits package.
• Opportunities for career growth and certifications.
• Supportive, mission-driven team environment.
• Make a real impact by helping our care centers deliver better service every day.

Our mission is to support our care teams with reliable technology, guided by our Core Values. We’re looking for a service-minded IT professional who thrives in a fast-paced environment and enjoys solving problems that help people.