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First Level Support (100% remote)

Central IT Services GmbH
Kaufering, Germany
23 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Working hours
Regular working hours
Languages
English, German
Job source
www.adzuna.de

Tech stack

Active Directory Microsoft Exchange Server Issue Tracking Systems Windows Servers Citrix Systems Office365 Operational Systems Terminal Servers Windows Client

Job description

  • Rufannahme aller Incidents im First Level Support
  • Durchführung der Fehleranalyse und Störungsbehebung in erster Instanz z.B. via remote Tools
  • Bearbeitung, Lösung, Weiterleitung und Dokumentation von Tickets
  • Durchführung administrativer Aufgaben in den Bereichen Active Directory, Windows Server, Exchange Server sowie Citrix Terminalserver Backup- und Mobile Management Systeme

Requirements

  • Mindestesns 1. Jahr Berufserfahrung im Support (pref. Erfahrung im Service Desk)
  • Versierter Umgang mit Active Directory und Windows Client, Server- und Betriebssysteme
  • Geschulter Umgang mit remote Tools und Ticketsystemen (idealerweise Kenntnisse in ITIl Serviceprozessen)
  • Grundlegendes Verständnis von Citrix und MS-O365
  • sehr gute mündliche und schriftliche Kenntnisse (C1) in Deutsch und Englisch

Benefits & conditions

  • 100% HomeOffice nach Einarbeitung vor Ort
  • Du erhältst bis zu 30 Tage Urlaub
  • Wir bieten Dir eine betriebliche Altersvorsorge
  • Auch eine 35 Stunden Woche ist bei uns möglich
  • Du bekommst auf Wunsch ein E-Bike zur privaten Nutzung

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

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