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IT Servicetechniker

hkw München
Köln, Germany
23 days ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Languages
English, German
Job source
www.adzuna.de

Tech stack

Microsoft Windows IMac Microsoft Online Services Desktop Computing Issue Tracking Systems Laptops Operational Systems Windows Client

Job description

  • Annahme, Bearbeitung und Dokumentation der Störungen/Servicerequests über ein Ticketsystem (BPoS)
  • Durchführen von IT-Supportarbeiten anhand der übermittelten Incident-, Service-Request-, IMAC- und Break & Fix- Tickets
  • Vornehmen von Software- und Betriebssysteminstallationen
  • Analyse und Beseitigen von Störungen Remote und Onsite
  • Abwickeln der Reparatur an Desktops, Notebooks, Tablets, Smartphones
  • Durchführen von Installationen und Erstkonfigurationen von Desktops, Notebooks, Tablets, Druckern und mobilen Handscannern nach Vorgabe
  • Unterstützen bei Umzügen (IT Komponenten Ab- und Aufbau)
  • Persönliches Betreuen und Einweisen der Anwender im vor Ort Service
  • Dokumentieren der Arbeitsvorgänge

Requirements

  • Technische Erfahrung im 2nd Level Workplace-Support
  • Kenntnisse von Windows Client Betriebssystemen Windows 10
  • Kenntnisse in der Arbeit mit Ticketsystemen
  • Sehr gute Deutsch- und gute Englischkenntnisse

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.de

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