IT Support Analyst

Under the general direction of Information Technology Manager I (IT Mgr I), the Information Technology Associate (IT Assoc) serves as a functional support analyst in the Business Systems & Analysis Unit. The position provides internal client support for CDT’s human resources, learning management, and financial applications/systems (currently Oracle PeopleSoft) and related IT projects. The incumbent performs daily technical operational support and maintenance duties for the Oracle PeopleSoft ERP applications. The incumbent works independently to provide first-level troubleshooting support for CDT’s internal business applications. The position provides functional business analysis and project support for system enhancements and upgrades. Telework is available.

Telework This position is eligible for a hybrid work schedule within California based on departmental policy and operational needs. The telework policy is subject to change depending on business needs, and/or reporting to the work site may be required with minimal notification given. Pursuant to Executive Order, effective July 1, 2025, employees in this position will be required to report to the work site a minimum of two (2) days per week, increasing to four (4) days per week effective July 1, 2026. The specific on-site days will be determined by the department based on operational requirements., The California Department of Technology (CDT) is the guardian of public data, a leader in information technology (IT) services and solutions and has broad responsibility and authority over all aspects of technology in California state government, including policy formation, interagency coordination, IT project oversight, information security, technology service delivery, and advocacy.

As an industry leader, we are committed to partnering with state and local government and educational entities to deliver digital services, develop innovative and responsive solutions for business needs, and provide quality assurance for state government IT projects and services. Our success and legacy of service is reliant upon our highly talented, dedicated, and diverse workforce, for it is our individual cultural diversity, backgrounds, experiences, perspectives, and unique identities that spark our collaborative strength and innovative approach to serving the State of California.

Effective July 1, 2025, State employees are subject to a salary reduction of three percent in exchange for five hours per month of the Personal Leave.

Personal Leave Program: Effective July 1, 2025, state employees are subject to temporary wage reductions in exchange for Personal Leave Program (PLP) accruals. The specific rate and hours earned were negotiated and agreed upon by each bargaining unit. The actual monetary impact of these temporary reductions can vary based on your bargaining unit and/or federal and state tax withholdings. For additional information please visit Human Resources Manual - CalHR. Department Website: http://cdt.ca.gov, The SOQ serves as a key component of the examination and hiring process and will be used to evaluate your qualifications, as well as your written communication skills. The SOQ is considered a writing sample and must clearly reflect your own knowledge, skills, abilities, and experience. While tools such as artificial intelligence (AI) (e.g., ChatGPT), internet resources, or third-party reviewers may assist with research or preparation, by submitting your application you certify that your SOQ is your original work, written in your own words, and accurately represents your background and qualifications. Failure to submit an SOQ that is your own work, including the use of AI-generated or substantially AI-assisted responses that misrepresent your abilities, may result in disqualification from the examination or hiring process. If such misrepresentation is discovered after appointment, it may constitute dishonesty and could result in adverse action, up to and including dismissal from State service.

1. Describe your experience supporting a human resource system (specifically payroll, leave accounting, and position management). Include the system name(s), the tools you used, and description of your role(s).

2. This position requires regular in-person collaboration with departmental stakeholders: a) Describe your experience working on a human resource system-related project. b) What methods of collaboration did you use? c) What was your specific role? What contributions did you make to the project, and what was the outcome?

Application Instructions

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application. Final Filing Date: 8/16/2026

Who May Apply Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Experience conducting business analysis and soliciting, understanding, and verifying business requirements.
• Experience with State payroll, leave accounting, and position management systems. CDT currently uses SCO legacy systems and PeopleSoft Enterprise Resource Planning (ERP) Human Capital Management.
• Knowledge of and experience with PeopleSoft Enterprise Resource Planning (ERP) Human Capital Management, Enterprise Learning Management, and Financials
• Demonstrated ability to communicate technology fundamentals to business teams.
• Knowledge of core human resources and financial business processes and operations.
• Knowledge and experience utilizing ServiceNow.
• Knowledge and experience utilizing collaborative tools including SharePoint, Microsoft Teams
• Knowledge and experience in project management practices for managing application upgrades, migrations, and other IT projects.
• Knowledge and experience in change management involving business processes and organizational change.
• Knowledge and experience in Systems Development Life Cycle (SDLC), including Agile, Waterfall, and hybrid methodologies.
• Knowledge and experience working in a large, complex, and customer-focused service delivery environment.

CA Residency:

Candidates who reside outside of the State of California may be admitted to the job interview. However, upon a job offer, candidates must provide proof of residence in California prior to their appointment becoming effective, or the offer may be rescinded.

• Work in a standard business office environment.
• May be required to work weekends or off shift hours.