Amazon Connect Manager, Technical Transformation

Experteer Overview Join Deloitte’s Sales & Service team to lead Amazon Connect technical transformation across onshore and offshore delivery. You will design Connect services, guide cloud architecture on AWS, and manage multi-disciplinary teams to drive customer transformation initiatives. You’ll shape engagement delivery, ensure quality, and identify new sales opportunities with clients. This role combines strategy, technology, and hands-on leadership in a global, fast-paced environment. Compensation / Benefits * Design Amazon Connect services and oversee project delivery across distributed teams * Lead and build teams, guiding best practices in AWS and CCaaS implementations * Manage project scope, quality, and timelines while communicating with clients and stakeholders * Identify and pursue new sales opportunities within existing accounts * Provide clear technical guidance and mentorship to team members Tasks * 8+ years of overall IT/Software Development Services experience * 5+ years in enterprise architecture and cloud-based solutions on AWS * 4+ years leading multiple project teams * AWS cloud certification * Bachelor’s degree in Computer Science (or equivalent) * Ability to travel up to 50% Key requirements * Discretionary annual incentive program * Reasonable accommodations for disability

years in enterprise architecture and cloud-based solutions on AWS * 4+ years leading multiple project teams * AWS cloud certification * Bachelor’s degree in Computer Science (or equivalent) * Ability to travel up to 50% Key requirements * Discretionary annual incentive program * Reasonable accommodations for disability