Amazon Connect Manager, Technical Transformation

Experteer Overview As an Amazon Connect Manager, you will shape cloud-based contact center transformations for clients, leading AWS-driven design, delivery, and advisory work. You’ll guide onshore and offshore teams, align projects with client goals, and explore new sales opportunities. This role blends strategy, technology, and delivery to create improved customer experiences at scale. You’ll work closely with cross-functional teams to drive measurable impact and innovation. Compensation / Benefits * Design and oversee Amazon Connect services and architecture * Lead project delivery and manage onshore/offshore development teams * Advise clients on AWS best practices and cloud solutions * Ensure project quality and timely delivery * Identify new sales opportunities within existing clients * Build and sustain professional client relationships * Provide clear guidance and direction to team members * Manage multiple tasks in a fast-paced environment Tasks * 8+ years of overall IT/software development experience * 5+ years of enterprise architecture experience in professional services * 5+ years of AWS cloud solution architecture experience * 4+ years of leading multiple project teams * AWS cloud certification * Bachelor’s degree in Computer Science, Engineering, or equivalent work experience * Willingness to travel up to 50% Key requirements *

drive development experience * 5+ years of enterprise architecture experience in professional services * 5+ years of AWS cloud solution architecture experience * 4+ years of leading multiple project teams * AWS cloud certification * Bachelor’s degree in Computer Science, Engineering, or equivalent work experience * Willingness to travel up to 50% Key requirements *