Amazon Connect Manager, Technical Transformation

Experteer Overview As an Amazon Connect Technical Architect within Deloitte’s Sales & Service team, you will design and oversee Amazon Connect services and guide onshore/offshore development efforts. You’ll advise clients on AWS best practices, drive project quality, and help identify new sales opportunities. You work with cross-functional teams to deliver cloud-based contact center solutions that transform customer experiences. This role combines strategy, technology, and delivery to solve complex customer challenges at scale. You’ll thrive in a fast-paced environment and shape impactful cloud implementations. Compensation / Benefits * Design and deliver Amazon Connect services and architecture * Manage project delivery across onshore and offshore teams * Provide guidance on AWS best practices to clients * Ensure project quality and risk management * Identify and pursue new sales opportunities at existing clients * Lead projects or workstreams and manage multiple priorities Tasks * 8+ years overall experience in IT/Software services * 5+ years in enterprise architecture and full lifecycle projects * 5+ years of cloud experience on AWS * 4+ years of leading multiple project teams * AWS cloud certification * Bachelor in Computer Science or Engineering or equivalent * ability to travel up to 50% * visa sponsorship may be available Key requirements *

_ 8+ years overall experience in IT/Software services * 5+ years in enterprise architecture and full lifecycle projects * 5+ years of cloud experience on AWS * 4+ years of leading multiple project teams * AWS cloud certification * Bachelor in Computer Science or Engineering or equivalent * ability to travel up to 50% * visa sponsorship may be available Key requirements *