NOC Engineer

Are you a tech-savvy problem solver with a passion for keeping critical systems running smoothly? Join our team as a NOC Engineer and become a vital player in supporting and enhancing the operational deployments across North America. This hands-on, senior-level role offers the opportunity to troubleshoot complex systems, lead incident resolution, and drive automation initiatives that make a real difference in the world of smart city technology. If you enjoy working in dynamic environments and thrive on solving challenging technical issues, this is your chance to make an impact.

What You’ll Do:

• Own and support the end-to-end installation and validation of deployments
• Serve as a senior escalation point for operational and technical incidents
• Investigate, troubleshoot, and resolve issues across hardware, software, networking, and system integrations
• Lead root cause analysis (RCA) efforts and implement corrective actions for major incidents
• Identify recurring operational issues and collaborate with cross-functional teams to improve system reliability and performance
• Drive automation projects to enhance monitoring, alerting, ticket quality, and operational workflows
• Partner with engineering to develop and refine internal NOC tools and processes
• Create and maintain detailed operational documentation, troubleshooting guides, and knowledge base content
• Train team members on tools, processes, and best practices
• Support a 24/7 environment through participation in an on-call rotation

• 3+ years of troubleshooting, analyzing, and resolving issues in production environments
• 2+ years of Linux administration in a production setting
• 2+ years of networking experience, including monitoring, configuration, and troubleshooting
• Proficiency with log analysis, observability tools, and RCA processes
• Hands-on experience with APIs, system integrations, and operational tooling
• Background in NOC, SOC, IT operations, technical support, or site reliability environments
• Strong communication skills, capable of explaining complex concepts to diverse audiences
• Ability to thrive under pressure, managing multiple priorities and taking ownership of tasks
• Willingness to participate in a 24/7 on-call rotation

Nice to Have Skills:

• Experience supporting IoT, transportation tech, or smart city environments
• Familiarity with ServiceNow and ITIL principles
• Certifications in IT, networking, or systems administration

If you’re ready to bring your expertise to a forward-thinking company committed to innovation and operational excellence, we want to hear from you. Apply now!

Estimated Min Rate: $90000.00 Estimated Max Rate: $100000.00

What’s In It for You? We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:

• Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
• Health Savings Account (HSA) (for employees working 20+ hours per week)
• Life & Disability Insurance (for employees working 20+ hours per week)
• MetLife Voluntary Benefits
• Employee Assistance Program (EAP)
• 401K Retirement Savings Plan
• Direct Deposit & weekly epayroll
• Referral Bonus Programs
• Certification and training opportunities