Desktop Support Engineer

• Laptop Build, Deployment and Distribution
• SCCM imaging and configuration
• Handle Incidents and Service Requests and near desk support
• Provide services to End Users that include the following
• End User Devices including workstations, desktop PCs, laptop/notebook PCs, tablet PCs
• Collaboration and Communication services and devices including smart phones, desktop phones, mobility devices, streaming media systems (video conferencing) and other End User computing Hardware devices and associated system Software;
• Network-attached devices (e.g. printers, scanners, copiers, multi-functional devices (e.g. printer/scanner/fax)
• Locally-attached devices (e.g. personal printers, projectors);
• Daily health checks to End User Devices and Network attached devices as required
• Meeting room support as required
• Provide effective Deskside Support Services in accordance with the appropriate performance standards

• You will have a minimum 1-3 years’ experience in Windows Desktop support.

Experience in:

• Windows OS, Microsoft Active Directory, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems (e.g. ServiceNow).
• Application deployment (SCCM), Mobile device management (Intune) including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.
• Proven analytical, troubleshooting, and problem-solving skills.
• The ability to multi-task, effectively determine priorities and meet SLA’s.
• Excellent communication, rapport building and internal customer service skills.
• Ideally you will have current SC clearance.

A&O IT Group As a successful and growing global IT services provider, A&O IT Group deliver ‘fully managed’ IT solutions and cyber security services. Combining over 50 years expertise, and boasting an extensive global network, whilst remaining privately owned, A&O IT Group is a trusted IT services partner to clients globally.

This role is subject to a post-offer Background Verification in accordance with the local country legislation.