Senior IT Support Engineer

consistently delivered. Please note that this role will involve occasional travel and some out-of-hours work to meet customer and business requirements. Key Responsibilities: * Provide desktop, server and infrastructure support to business clients. * Manage and monitor backup and disaster recovery systems. * Maintain and develop remote monitoring and management (RMM) platforms. * Support and manage security solutions including firewalls, antivirus and email security. * Administer internal systems including Dynamics CRM and IT Glue. * Manage support tickets, calls and emails, ensuring timely resolution. * Diagnose and resolve hardware, software and networking issues. * Prepare, configure and deploy PCs, laptops and other IT equipment. * Carry out workshop repairs and hardware upgrades. * Maintain accurate technical documentation and records. * Deliver exceptional customer service and technical support. Skills & Experience: * Minimum 2 years’ experience in an IT Support or MSP environment. * Strong knowledge of Windows desktop and server operating systems. * Experience with Microsoft 365, Exchange and Active Directory. * Understanding of networking technologies including DNS, DHCP, routing, switches, routers and firewalls. * Experience with Hyper-V and/or VMware virtualisation. * Familiarity with remote support and RMM tools. * Experience using ticketing and documentation systems. * Strong troubleshooting and problem-solving skills. * Excellent communication and customer service skills. * Full UK driving licence. Apply Now If you’re a customer-focused IT professional with strong technical expertise and a passion for delivering exceptional support, we’d love to hear from you. Apply today to join Miller Solutions and take the next step in your IT career