Specialist Technical Support - Level 3 (Network)

The main purpose of the Specialist Technical Support - Level 3 (Network) role will be working as a member of the Specialist Technical Support Team and providing some local supervision of work colleagues as required, contributing to an efficient and effective Customer Service, ensuring a quality end to end ICT Service for West Mercia Police.

To provide a high level of technical support across West Mercia Police, both to internal customers and to external customers ensuring the department is offering the best level of service in terms of ICT services, specialist applications and equipment.

CCNA Certification

Routing and Switching

VPN

Remote Access Solutions

Security Awareness

Citrix NetScaler

Zscaler

SDWAN

Web Proxies

VMWare/Hyper-V

• The Specialist Technical Support - Level 3 (Network) role is a hybrid (mix of home & office working)
• The base salary will include an additional 5% Market Supplement on the base annual salary which is reviewed annually 1st April (next review 1st April 2027)
• Applicants must have resided in the UK for a continuous period of at least 5 years immediately prior to submitting their application. This is to ensure a checkable history that satisfies the Management Vetting (MV) / Security Check (SC) standards required for this post

You don’t need a badge to make a difference. As part of our police staff team, your skills and perspective help us cut crime, build safer communities and support victims.

• Health and wellbeing, occupational health services, staff network and an Employee Assistance Programme.
• Police Mutual, affordable private healthcare and other savings.
• Discounts on Electric Vehicles and Cycle to work scheme.
• Register for a Blue light card - over 15,000 discounts from large national retailers.

To read more about the added benefits and rewards of working for West Mercia Police, please go to our website.

• We embrace diversity and welcome applications from everyone.
• We are also happy to talk flexible working where it is suitable for the role.

Internal applicants who are in need of redeployment will be offered positions ahead of other candidates, subject to them passing a selection process.