Implementation Specialist - Toast

We are seeking an experienced POS Implementation Specialist with hands-on knowledge of Toast POS and restaurant technology. This position combines remote and field-based work, supporting restaurant clients throughout the New York City area. Responsibilities include restaurant onboarding, menu configuration, system setup, staff training, go-live support, and post-opening support.

The ideal candidate has experience implementing Toast POS systems and is comfortable working directly with restaurant owners, managers, and staff both remotely and on-site.

Responsibilities

• Configure and deploy Toast POS systems for restaurant clients

• Build and maintain menus within the Toast backend

• Configure modifiers, menu groups, pricing, taxes, discounts, reporting, and permissions

• Set up and troubleshoot Kitchen Display Systems (KDS), prep stations, printers, handhelds, kiosks, and terminals

• Conduct remote onboarding and implementation sessions via Zoom

• Travel to restaurant locations throughout the New York City area for installations, training, and support

• Provide staff and management training on Toast POS operations and best practices

• Assist with restaurant openings, go-live support, and post-opening support

• Troubleshoot POS hardware, software, networking, and peripheral issues

• Support third-party integrations and online ordering platforms

• Document project progress and maintain implementation records

Do you have experience in Zoom?, * Minimum 2 years of hands-on Toast POS implementation experience

• Strong knowledge of Toast backend menu configuration

• Experience with KDS setup, prep stations, routing, and kitchen workflows

• Experience onboarding restaurants and supporting new restaurant openings

• Ability to train restaurant staff and management teams

• Strong troubleshooting and problem-solving skills

• Professional communication and customer service skills

• Comfortable conducting Zoom meetings and remote support sessions

• Reliable transportation and ability to travel throughout the New York City area

• Ability to work occasional early mornings, evenings, and weekends as project schedules require

Preferred Qualifications

• Toast experience

• Experience with other restaurant POS platforms such as Square, Clover, Aloha, or Revel

• Basic networking, Wi-Fi, printer, and payment device troubleshooting experience

• Experience supporting multi-location restaurant groups

Pulled from the full job description

• Flexible schedule, * Competitive hourly rate based on experience

• Flexible scheduling

• Ongoing project-based opportunities