B2B E-Commerce Account Coordinator (Experience Required)

We are looking for a B2B E-Commerce Account Coordinator with hands-on experience supporting business customers and managing e-commerce product orders from order entry through fulfillment and delivery.

Please Note: This Position Requires BOTH:

• Professional experience working with e-commerce orders, online stores, marketplace/retailer portals, or e-commerce order-management systems, AND
• Professional experience providing direct customer service or account support to B2B or corporate customers.

This is not a general call-center, retail customer service, or data-entry position.

What You’ll Do

• Manage B2B e-commerce and customer orders from order entry through fulfillment and delivery.
• Serve as a point of contact for assigned customers/accounts regarding orders, changes, deadlines, delays, and delivery.
• Monitor open orders, inventory, production schedules, shipping dates, and customer deadlines.
• Proactively follow up on orders to identify potential problems before they affect the customer.
• Coordinate with Sales, Purchasing, Production, Warehouse, Shipping, and other internal teams.
• Process order changes, revisions, cancellations, and customer requests.
• Investigate and resolve inventory, order, fulfillment, and shipping discrepancies.
• Track shipments and resolve delivery issues.
• Maintain accurate customer, order, and product information.
• Work with e-commerce platforms, customer portals, web stores, ERP/OMS systems, and shipping platforms.
• Manage multiple customer accounts, open orders, and competing deadlines simultaneously.
• Prepare and maintain customer and order reports using Excel., * This position requires professional e-commerce experience. Which e-commerce platforms, online stores, marketplaces, retailer/vendor portals, or e-commerce order-management systems have you used? Please briefly explain what you personally did in those systems.
• This position also requires B2B customer service/account experience. Please describe the business or corporate customers you personally supported and your responsibilities for communicating with them regarding orders, changes, problems, deadlines, or delivery.
• How comfortable are you using Microsoft Excel for order tracking and reporting? Please list the Excel functions or tools you use regularly.

Ability to Commute:

• Las Vegas, NV 89118 (Preferred)

• At least 2 years of professional experience supporting e-commerce orders or online product sales.
• Professional experience providing direct customer service or account support to B2B/corporate customers.
• Hands-on experience managing physical product orders through multiple stages of fulfillment.
• Experience communicating directly with customers regarding order status, changes, delays, discrepancies, or delivery issues.
• Experience using an e-commerce platform, customer/vendor portal, marketplace, ERP, OMS, or similar order-management system.
• Experience coordinating with multiple departments or external partners to resolve customer and order issues.
• Strong organizational skills with the ability to manage multiple open orders and deadlines simultaneously.
• Strong attention to detail and follow-through.
• Strong written and verbal communication skills.
• Working knowledge of Microsoft Office and Excel.

Experience We’re Especially Interested In

Experience with one or more of the following is highly desirable:

• Shopify
• CommerceHub
• Amazon Vendor Central / Amazon Seller Central
• Amazon FBA
• Walmart Marketplace / Retail Link
• SPS Commerce
• Corporate or customer-specific web stores
• Retailer/vendor portals
• ERP or Order Management Systems (OMS)
• ShipStation
• Zendesk or similar customer-support platforms
• UPS WorldShip / FedEx shipping systems
• Excel reporting, PivotTables, VLOOKUP/XLOOKUP

Experience supporting retail/.com accounts, corporate web stores, promotional products, apparel, printing, manufacturing, distribution, or custom products is a plus.

This is an associate/coordinator-level individual contributor position and does not have supervisory or management responsibilities. Pay is $18 - $22/hr., This Position May Be a Good Fit If You Have Worked As A

• E-Commerce Account Coordinator
• B2B E-Commerce Customer Service Representative
• E-Commerce Order Management Specialist
• Customer Account Coordinator
• E-Commerce Operations Coordinator
• Sales Order Coordinator
• B2B Customer Service Representative
• Retail Account Coordinator
• Customer Operations Specialist
• Marketplace Account Coordinator

Important

This is a hands-on order-management and B2B customer-account support position.

The person in this role will be expected to personally manage customer orders, communicate directly with customers, coordinate with internal departments, monitor deadlines, resolve issues, and follow orders through completion.

Why Eagle Promotions?

• Stable, full-time position
• Growing company
• Collaborative team environment
• Opportunity for advancement
• Comprehensive benefits
• Work with nationally recognized brands
• Exposure to e-commerce, custom manufacturing, promotional products, and branded merchandise, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Ability to Commute

Las Vegas, NV 89118

Work Location

In person

Equal Employment Opportunity

Eagle Promotions is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace where all employees are treated with respect and dignity. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to any characteristic protected by applicable federal, state, or local law.

Eagle Promotions provides reasonable accommodations to qualified applicants and employees in accordance with applicable law.

Pay: $18.00 - $22.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Eagle Promotions is a leading provider of custom apparel, branded merchandise, promotional products, and e-commerce programs for corporate clients throughout the United States.