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Help Desk Agent

Randstad
Lexington, SC, United States
3 months ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience required
1 year minimum
Compensation
$41,579.0 - $41,600.0
Working hours
Regular working hours
Job source
indeed.com

Tech stack

Microsoft Windows Issue Tracking Systems Servicenow

Job description

  • Respond to a variety of inbound colleague calls/emails
  • Ensure accurate and detailed problem documentation/ticketing
  • Provide timely escalation and follow-up with support groups and colleagues
  • Identify and escalate wide-impact or potential wide-impacting outages
  • Identify trends and opportunities for improvement as well as provide ongoing feedback
  • Build ongoing support proficiency for other skills and applications

Skills

  • Call Center Support
  • Help Desk
  • IT
  • Microsoft 365
  • Communication
  • Computer Skills
  • Ticketing System
  • ServiceNow
  • Data Entry

Requirements

Do you have experience in Quality data entry?, Do you have a Bachelor’s degree?, * Years of experience: 1 year

  • Experience level: Experienced

Benefits & conditions

3.73.7 out of 5 stars Lexington, SC 29072 $19.99 - $20.00 an hour, Pulled from the full job description

  • AD&D insurance
  • 401(k)
  • Health insurance
  • Vision insurance
  • Dental insurance
  • Life insurance
  • Disability insurance

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

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Prepare application

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