IT Site Support (2nd Line Support On-Site)

• Incident Resolution
• Handle onsite incidents and daily IT support activities.
• User Support
• Provide technical assistance for local business users.
• Priority Management
• Manage local priorities and operational support tasks.
• Team Collaboration
• Coordinate with central IT and Site Support teams.
• Ticket Handling
• Work with Service Desk tickets and escalation processes.
• Business Advisory
• Support users in defining and translating IT requirements.
• Infrastructure Support
• Support Windows, M365, LAN/WAN, and device environments.
• Process Compliance
• Follow IT processes and ticketing system procedures.
• Ticketing Tools
• Experience working with ServiceNow or similar ticketing systems.

Do you have experience in Windows?, * Windows Knowledge

• Solid knowledge of Windows OS and client management.
• Networking Basics
• Basic understanding of networking and VLAN concepts.
• M365 Support
• Experience supporting Microsoft 365 environments and users.
• Hands-On Support
• Hands-on approach to hardware and troubleshooting activities.
• Communication Skills
• Strong communication and interpersonal collaboration abilities.
• Problem Solving
• Proactive mindset with strong troubleshooting capabilities.
• International Environment
• Ability to work within international organizations and teams.
• Service Mindset
• Flexible and service-oriented working approach.

• B2B Contract
• Employment based on a B2B contract
• Stable and Dynamic International Firm
• Opportunity to work in a stable, dynamically developing international company
• Engaging Projects and Latest IT
• Chance to participate in interesting projects and work with the latest information technologies
• Competitive Rates
• Attractive remuneration rates offeres
• Renowned International Projects
• Involvement in the most prestigious international project
• MultiSport and Private Medical Care
• MultiSport and Private Medical Care