Customer Service (ENG + IT)

The Customer Service Representative is the first point of contact in the after sales process for customers. In this role, you will process incoming customer orders and requests, from order receipt, through delivery to invoicing. You have an assigned number of customers., * Order management: order entry, orders processing and follow up through the whole process also through EDI, DASH or other integrated tools.

• Respond to customer product inquiries, requests and satisfaction issues.
• Instruct and liaise with warehouses, production facilities and carriers to prepare and arrange the shipment of goods.
• Execute Daily reports for Sales Order Management.
• Maintain Customer Master Data integrity (Winshuttle).
• Provide proactive communication to internal and external customers.
• Support the organization by delivering excellent Customer Service and improve customer satisfaction.
• Utilize research skills to troubleshoot customer issues.
• Interface and close cooperation with regional business managers and their team members.
• Handling of complaints from beginning till closure including Service Cloud processing.

Do you have experience in Sales?, * Excellent communication skills - accurate, polite, and competent.

• Can work in a fast-paced environment with complex business scenarios.
• Customer and service-oriented attitude.
• Pro-active team player with a can do and hands-on mentality.
• Fluent in English and Italian speaking and writing.

• A competitive salary with attractive secondary benefits.
• Career growth opportunities and room for personal development.
• A dynamic work environment within an innovative, international company.
• A supportive and friendly team with an informal atmosphere.
• Training and development programs to help you grow your skills.
• A stable and trusted employer with over 150 years of industry experience.
• Travel allowance and access to modern workplace facilities.
• A strong focus on safety, quality, and continuous improvement.

The client is a worldwide leader in automotive and industrial solutions, creating future-ready products and best-in-class services for partners around the globe. Established in 1866, we introduced the world's first branded motor oil. As The Original, we've been innovating to solve problems for over 150 years. With sales in more than 140 countries and territories, our solutions are available for every engine and drivetrain, including high-mileage and heavy-duty vehicles, offered at more than 80,000 locations. And we're committed to powering the future of mobility for vehicles with electric, hybrid and internal combustion powertrains - today and as we move forward.