Contract Support

• Manage Helpdesk System using in house systems, including reporting
• Maintain PPM records using in house systems, including reporting.
• Provide accurate updated information to clients.
• Review Subcontractor performance and feedback through appropriate systems
• Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
• Attend and actively participate in monthly Contract Review meetings
• Plan and arrange call outs, delivery of materials, Extra Works within contracted SLAs.
• Create monthly Customer Report with Contract Manager
• Create/raise Extra Works jobs.
• Create accurate POs in a timely manner.
• Regularly review and process supplier invoices.
• Raise sales invoices (complete billing) in line with company deadlines at the correct margin

• Experience in Excel is Essential
• Customer service experience
• Use of MS Office
• Excel
• PowerPoint
• Outlook

You will be working for one of the largest Facilities Maintenance Companies in the World. They are a well-known global company who specialise in the Commercial, Industrial, Retail, Government, Healthcare and Educational sectors.