Contract Support

Join the team at a high-profile, bespoke commercial office site in Taunton, working within an engaged and professional facilities environment. You'll be the central support for operations, compliance and finance, ensuring the contract runs smoothly while delivering an exceptional experience for the client.

This role offers stability, work-life balance, and access to fantastic on-site amenities.

What You'll Be Doing Client & Helpdesk Support

• Act as the go-to contact for client queries, keeping communication clear and consistent
• Manage incoming helpdesk requests, logging and monitoring jobs through the CAFM system
• Coordinate updates, ensuring that all stakeholders are informed from start to finish
• Prioritise issues, allocate tasks, and oversee follow-up actions
• Keep asset records, job notes and digital logs up to date

Contract Coordination

• Prepare documentation and reports required for monthly contract meetings
• Maintain and update digital logbooks, training records and compliance files
• Monitor service delivery performance and support efforts to exceed SLAs and KPIs
• Track contractor activities, plan maintenance schedules and organise ad-hoc visits
• Support contract improvements by identifying ways to streamline or innovate processes

Financial Administration

• Create and manage work orders, quotations and purchase orders
• Review and receipt invoices, ensuring accurate financial information is captured
• Assist with billing cycles, revenue tracking and forecasting activities
• Take part in weekly financial review meetings and monitor the account's P&L
• Highlight discrepancies, resolve issues promptly and maintain audit-ready records

Do you have experience in Microsoft Office?, * Experience in a busy operational, facilities or service-oriented role

• Strong communicator able to build effective relationships at all levels
• Highly organised with a keen eye for detail
• Able to work independently, multitask and prioritise effectively
• Confident with Microsoft Office; exposure to CAFM systems is advantageous
• Solutions-focused attitude with a proactive and professional approach

• 25 days annual leave + bank holidays
• Free access to an on-site gym
• On-site nursery facilities
• Support with obtaining full Security Clearance
• Opportunity to work within an impressive, modern workplace

If this role would be of any interest or you were looking to hear more then do feel free to sumbit an application today and we can give you a call! #Indsouth

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Canteen
• Company events
• Company pension
• Discounted or free food
• Free parking
• Life insurance
• On-site gym
• On-site parking
• Referral programme
• Sick pay