IT Support Analyst

• Act as the first point of contact for all IT issues on-site, supporting approximately 70 active users plus drivers
• Troubleshoot and resolve issues with Windows desktops, laptops, peripherals, printers, and basic networking
• Support remote/home workers with VPN and connectivity issues
• Escalate complex issues appropriately, while taking ownership through to resolution
• Provision and deprovision users in Microsoft 365, managing mailboxes, Teams, and permissions
• Build and deploy devices using Intune/Autopilot (or similar)
• Maintain accurate records of devices, licenses, and user access
• Enforce basic IT policies and standards related to passwords, access, and security best practice
• Build, configure, and repair PCs and small form-factor devices
• Manage stock of spare equipment to minimize issues
• Set up and manage mobile phones for drivers and staff
• Support and maintain local infrastructure, including office Wi-Fi and security systems
• Handle onboarding and offboarding processes, preparing equipment and access
• Keep documentation and asset lists up to date, suggesting improvements for recurring issues
• Support small IT projects and development work as needed

Technologies:

• Hardware
• Support
• Microsoft 365
• Mobile
• Security
• TCP/IP
• VPN
• Windows
• Office 365
• CRM
• Delphi
• PHP
• PowerShell
• SQL

• Solid 1st/2nd line support experience in a Windows environment
• Good working knowledge of Windows 10/11 desktop support
• Familiarity with Microsoft 365 (Exchange Online, Teams, basic admin)
• Basic networking knowledge (TCP/IP, DNS, DHCP, VPN concepts)
• Experience with printers, Wi-Fi, and general office connectivity issues
• Comfortable building and troubleshooting PCs and laptops (hardware swaps, diagnostics)
• Strong people skills to communicate effectively with users at all levels
• Organised and proactive, with an ability to maintain structure around kit, stock, and processes
• Comfortable working independently on-site and taking ownership of workload
• Full UK driving licence and access to a car

We operate in a fast-paced, operationally critical environment where reliable IT systems, mobile technology, and on-site infrastructure are essential. As an IT Support Technician, you will be our primary on-site IT contact, providing hands-on support in a varied role that blends day-to-day operations with opportunities for improvement. We offer a competitive salary and benefits, along with the chance to take ownership of the IT support function and engage in project work as you grow with us.