IT Support Administrator

IT Administration & Support

• Reporting to IT Manager
• Act as the primary administrator for the Acumatica ERP system
• Manage user accounts, roles, permissions, and security settings
• Provide first- and second-line ERP support to users across the business
• Troubleshoot system issues and coordinate timely resolutions
• Maintain accurate system and process documentation
• Manage change control within the Acumatica ERP environment

Configuration & Continuous Improvement

• Configure screens, workflows, reports, and dashboards
• Support minor enhancements and ongoing process improvements
• Assist with system testing and upgrades
• Support data imports and exports

Collaboration & Stakeholder Management

• Work closely with internal departments to gather requirements
• Liaise with external Acumatica partners and suppliers
• Coordinate and communicate system changes effectively

Do you have experience in Process improvement?, * Proven experience administering or supporting an ERP system

• Strong understanding of business processes
• Excellent communication and problem-solving skills

Desirable

• Acumatica experience or certification
• ERP reporting experience
• Basic understanding of system integrations

This is a great opportunity to take ownership of a critical business system, influence how it is used across the organisation, and play a key role in driving efficiency and continuous improvement.