REMOTE Senior ServiceNow Developer

We are seeking a ServiceNow Developer with advanced knowledge of the ServiceNow platform, AI capabilities and scoped applications. The ideal candidate will have a strong understanding of ServiceNow’s out-of-the-box (OOB) capabilities, with a disciplined approach of customizing only when pre-approved and justified.

This role will be responsible for designing, configuring, and maintaining various applications, ensuring alignment with platform governance, best practices, and business objectives.

Key Responsibilities

• Partner with business and technical stakeholders to translate requirements into scalable ServiceNow solutions.

• Perform fit-gap analysis to determine configuration vs. customization needs, ensuring all customizations are formally approved.

• Develop, configure, and maintain ServiceNow components such as Flows, UI Policies, Business Rules, Client Scripts, and Integrations.

• Work with ServiceNow Architects and the Platform Owner to enforce development standards, governance, and reusability.

• Create and maintain technical documentation, including design specifications, test plans, and deployment instructions.

• 5+ years of ServiceNow development experience

• Proven record of delivering OOB-first ServiceNow implementations.

• Strong understanding of ServiceNow architecture, scripting (JavaScript/Glide), and integration approaches (REST/SOAP, MID Server).

• Experience with Flow Designer, Integration Hub, and Scoped Applications.

• Knowledge of ServiceNow security, ACLs, and roles.

• Excellent problem-solving, analytical, and stakeholder engagement skills.

• Experience with ServiceNow Now Assist capabilities

• Experience in consulting or client-facing roles.

ServiceNow Certified System Administrator (CSA) Desired Certifications

• ServiceNow Certified Technical Architect (CTA) - highly desirable

ServiceNow Certified Implementation Specialist (CSM or other modules)