Help Desk Specialist - Secret Clearance

is seeking a to join a Federal Program located in The Help Desk Specialist will provide technical support to our users and clients by triaging, researching, and answering questions regarding the program and systems.

• Assist customers, troubleshoot problems, and coordinate technical support.
• Account creations, account lockouts, password changes
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Receive and input critical time data in various formats and ingest it into the vetting system. Data may be received in various formats and must be converted to a customer defined format such as XML for ingest into the system

• This contract supports systems that require 24x7x365 uptime. Candidates must be willing and able to meet recall requirements, including participation in a rotational on-call schedule
• 1+ years of experience in Helpdesk/ServiceDesk/Call Center or equivalent experience in customer service
• 1+ years of experience utilizing any Incident Management Ticketing System such as Remedy v20.02, ServiceNow, or other comparable systems
• Active Secret Security Clearance

• Salary Range: $40,000+ flexible based on experience
• Comprehensive Benefits: Medical, Dental, Vision, PTO, and Sick Leave as required by law
• Unlimited opportunities for growth