Senior IT Technician

InfiCare Inc

Roanoke, TX, United States

about 1 month ago

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Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Compensation

$37,440.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Active Directory Dynamic Host Configuration Protocol Domain Name System (DNS) Identity and Access Management Issue Tracking Systems Inventory Management Software Local Area Networks Networking Basics Windows Desktop Wi-Fi Technology Peripherals Computer Equipment

+3 more

Deployment Automation Laptops Servicenow

Job description

Install, configure, and support Dell desktops and laptops (Windows 10/11).

Perform device imaging, provisioning, and deployment, including onboarding and offboarding support.
Diagnose and resolve hardware, OS, printer, and connectivity issues.
Provide end-user technical support both onsite and via remote tools.
Log, track, and resolve incidents and service requests using ServiceNow.
Support asset management, inventory tracking, and device lifecycle processes.
Assist with Microsoft Autopilot enrollment and device provisioning workflows (foundational level).
Follow ITIL-based incident management practices, including escalation when required.
Maintain clear documentation of issues, resolutions, and procedures.

Requirements

Hands-on experience with Windows desktop support and endpoint troubleshooting.
Knowledge of Dell PC hardware, peripherals, and printers.
Familiarity with ServiceNow or similar ticketing systems.
Basic understanding of Active Directory, user account support, and access management.
Networking fundamentals (IP, DNS, DHCP, LAN/Wi-Fi).
Experience with asset management and inventory tracking.
Strong communication skills and a process-driven support approach.
Ability to work in onsite, desktop, and user-facing IT environments.