WeAreDevelopers Logo WeAreDevelopers
Sign in
For You LIVE
Back

IT Supporter Schwerpunkt Ticketbearbeitung - Köln

Aschert & Bohrmann GmbH
Köln, Germany
about 2 months ago

Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Working hours
Regular working hours
Job source
aschert-bohrmann.de

Tech stack

Issue Tracking Systems Microsoft Office Information Technology

Job description

Entgegennahme der Problemmeldungen und Anfragen mittels Ticketsystem Fachliche Betreuung der User und Mitarbeiter Technische Analyse von Fehlermeldungen Unterstützung der Anwender bei der Behebung von Störungen im MS-Office-Paket Zuweisungen von Störungen an den 2nd und 3rd Level-Support

Requirements

Erfolgreich abgeschlossene Berufsausbildung im IT-Bereich Erste Berufserfahrung im IT-Support wünschenswert Kenntnisse im Umgang mit Ticketsystemen Technische Affinität Kommunikationsstärke sowie dienstleistungsorientierte Arbeitsweise

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on aschert-bohrmann.de

Good distractions

Talks and stories from around this role — technically off-topic, practically not.

Moments

Explore playlists

42 sec

Energy forecasts and resource demands of information technology

Marjolein Pordon · LIVE

1:56 min

Implementing state-driven deployment architecture using automated pipeline integration tools

Lian Li · WWC 2023

2:12 min

Empowering enterprise engineering through open source program offices

Cédric Gégout Cédric Gégout +4 · WWC Europe 2026

2:47 min

Exploring career opportunities and recruitment open positions

Kurt Eder · LIVE

2:46 min

Missing equipment retrieval processes for departing employees

Jasmin Azemović Jasmin Azemović · WWC Europe 2026

1:34 min

Automating the recruitment process to handle massive applicant volumes

Barbara Pirrera Barbara Pirrera +1 · WWC 2024

Videos

See all
Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn thumbnail
47:21
Cappuccino with HR • 4 months ago

Beyond Hiring: Building a Sustainable Talent Acquisition Engine at Deutsche Bahn

Rudi Bauer, Kerstin Wagner

Recruiting in 2025: Will AI Help or Take Over? thumbnail
39:34
Cappuccino with HR • over 1 year ago

Recruiting in 2025: Will AI Help or Take Over?

Rudi Bauer, Jan Tegze

Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post thumbnail
20:43
Europe 2026 Virtual • about 1 month ago

Enabling intelligent logistics automation: home-grown Industrial IoT platform at Austrian Post

Lukas Alber

Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT thumbnail
47:41
LIVE • about 2 years ago

Diversity Matters: ÖBB’s Innovative Approach and why we need Queer Thinking in IT

Nina Strempfl, Georg Mayer

It's not easy being green thumbnail
1:02:22
LIVE • over 3 years ago

It's not easy being green

Marjolein Pordon

7 tips for releasing on a Friday afternoon: YouTrack to the rescue thumbnail
31:59
WWC 2021 • about 5 years ago

7 tips for releasing on a Friday afternoon: YouTrack to the rescue

Elena Pishkova, Anastasia Bartasheva

Related articles

See all