Lead Customer Strategist - Customer Revenue

Do you have experience in User journey mapping?, Do you have a Bachelor’s degree?, * A minimum of 10 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).

• {OR} Bachelor’s degree or higher and a minimum of 7 years of related professional work experience (e.g., definition and delivery of products through digital, voice, and agent channel experiences).

Preferred skills

• Proven ability to take ownership of complex problems and deliver end-to-end solutions that drive measurable business outcomes
• Experience designing and optimizing customer journeys across multiple channels (digital, marketing, contact center, etc.)
• Strong background in data-driven decision making, including A/B testing or experimentation
• Ability to translate complex data into clear insights and strategic recommendations
• Demonstrated success building and leading cross-functional partnerships, with experience presenting to and influencing senior leaders, Applicants must be authorized to work for any employer in the U.S. without the need or potential need, of current or future sponsorship for employment. Progressive does not hire candidates with (e.g., F-1 CPT, OPT, or STEM OPT, H-1B, O-1, E-3, TN) statuses for this role.

3.63.6 out of 5 stars Remote $98,400 - $131,200 a year, Pulled from the full job description

• Tuition reimbursement
• Military leave
• Parental leave
• Health insurance
• Paid time off
• Vision insurance
• Health savings account, * $98,400 - $131,200/year
• Gainshare annual cash incentive payment up to 30% of your eligible earnings based on company performance, * 401(k) with dollar-for-dollar company match up to 6%
• Medical, dental & vision, including free preventative care
• Wellness & mental health programs
• Health care flexible spending accounts, health savings accounts, & life insurance
• Paid time off, including volunteer time off
• Paid & unpaid sick leave where applicable, as well as short & long-term disability
• Parental & family leave; military leave & pay
• Diverse, inclusive & welcoming culture with Employee Resource Groups
• Career development & tuition assistance
• Onsite gym & healthcare at large locations

Energage recognizes Progressive as a 2025 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.

Equal Opportunity Employer